Canon Quality Issues, Max Chen

Canon Quality Issues2009-06-08

>> Thank to Wendy's logo.

Canon Quality Issues

I am tired of Canon's quality problems in DSLR, so I collect a List of quality issues made by Canon itself. If possible, please forward this article to concerned person. I wish Canon's manager will feel embarrassed after reading.

佳能的品質問題實在很讓人頭痛, 身為一個終端的消費者, 我決定開一張 QA-品質異常單給佳能,

請用任何方式轉發, 希望佳能的管理者看到之後會覺得臉紅。

* All Images are searched from photo-related forums. I have added the Orignal URL to the Links, and if you concern my use of image, please mail me. Thank you. *

* 所有圖片皆取材於攝影相關論壇; 除提供原始連結外, 若您對圖片的使用有異議, 請來信告之. 感謝! *

--[Canon Bug List 佳能品質異常單]-------------------------------------------------------

Canon Bug Number : 0019

Proudct Name (產品名稱)
Canon EOS 7D

Phenomenon (問題現象)
Shadow Image While Continuous Shooting. (連拍時出現殘影情況)

Critical Degree (嚴重程度)
Early Production Lot.

Root Cause (根本原因)
Software Issue (軟體問題)

Released Date (發表日期)
2009.09.01

Admitted Date (承認日期)
2009.10.27

Service Notice (官方通知)
Firmware Update 1.1.0 (韌體更新)

~

-------- Supporting Images --

↑ Shadow Image: 1/1000sec, 2 frame or above (殘影, 連拍兩張以上, 快門高於1/1000秒)

↑ Service Notice: Firmware Update from 1.0.9 to 1.1.0

~

Related Links:

1. EOS 7D Notice, Canon HK

2. Source, 2ch.net (Japan)

3. Canon issues EOS 7D firmware update, Dpreview

Proudct Name (產品名稱)
Canon EOS 40D

Phenomenon (問題現象)
ERR-99 While shooting. (拍攝時出現ERR99情況)

Critical Degree (嚴重程度)
Seriously! User's Whisper (使用者耳語相傳)

Root Cause (根本原因)
Shutter Module, Design Issue (設計問題)

Released Date (發表日期)
2007.08.19

Admitted Date (承認日期)
N/A

Service Notice (官方通知)
N/A

~

-------- Supporting Images --

↑ Err 99 on Canon 40D's screen

~

↑ Problematic Part, Shutter Module of 40D (有問題的零件, 40D快門組)

↑ Comparison between normal coil and broken coil (快門模組內的正常線圈與故障線圈比較, 設計不良被其它零件壓迫導致 Err99)

~

Related Link:

1. 關於 Canon 40D 快門組引起的 err99 故障的成因, xitek(攝影無忌)

2. 40D Err99 - shutter failure argh! Dpreview forum

3. 40D掛掉了, 40D掛掉了,該死ㄉERR99(公司貨), LDS club (Taiwan)

Proudct Name (產品名稱)
Canon EOS 50D

Phenomenon (問題現象)
ERR-99 While shooting. (拍攝時出現ERR99情況)

Critical Degree (嚴重程度)
Early Production Lot. (Firmwave 1.0.1)

Root Cause (根本原因)
Hardware Issue? (硬體問題?)

Released Date (發表日期)
2008.09.23

Admitted Date (承認日期)
2008.10.28

Service Notice (官方通知)
Firmware Update 1.0.3 (韌體更新)

~

-------- Supporting Images --

↑ Err 99 on Canon 50D's screen

↑ Service Notice: Firmware Update from 1.0.1 to 1.0.3

~

Related Link:

1. Canon 50D firmwave fixes Err99, Dpreview.com

2. ERROR99 Error Is Hardware Not Software, Dpreview.com Forums

3. 50D Err99 問題, 攝影家手札論壇 (Taiwan)

Proudct Name (產品名稱)
Canon EOS 5D Mark II

Phenomenon (問題現象)
ERR 20 While Continuous Shooting more than 5 frames (連拍超過五張就當機Err20)

Critical Degree (嚴重程度)
User's Whisper
Especially Body's Serial begins with "033", it means produced on Dec, 2008.

Root Cause (根本原因)
Mirror Box, Mechinal Issue (反光鏡組機構問題)

Released Date (發表日期)
2008.09.17

Admitted Date (承認日期)
N/A

Service Notice (官方通知)
N/A

~

-------- Supporting Images --

↑ Message on left side is a Joke, it should be "Err 20 Shooting is not possible. Turn the power switch to and again or re-Install the battery"

↑ Probable Proudction lot of High Deffective Rate, unconfirmed (可能的不良批號, 未確認)

* If you got a Err 20 problem with your EOS 5D Mark II, please bring it to Canon Service Center.

~

Related Links:

1. 5D2 err20 發生過程與送修經驗, Mobile01 Forums (Taiwan)

2. 我的新5D2不斷出現 Err20..., Xitek Forums (China)

3. 5D mkII err20 - Recurring problem, flickr discussing

4. EOS 5D Mark II Err. 20, youtube.com, It is a test movie shows how to get Err 20 message.

Proudct Name (產品名稱)
Canon EOS 5D Mark II

Phenomenon (問題現象)
Black Dots and Vertical Banding Noise (黑點與垂直向條紋雜訊)

Critical Degree (嚴重程度)
Early Production Lot. (Firmwave 1.0.6)

Root Cause (根本原因)
Software Issue? (軟體問題?)

Released Date (發表日期)
2008.09.17

Admitted Date (承認日期)
2008.12.19

Service Notice (官方通知)
Firmware Update 1.0.7 (韌體更新)

~

-------- Supporting Images --

↑ Black Dots, Canon EOS 5D Mark II

↑ Comparison of ISO 50 and ISO 100, Vertical Banding on ISO100, Canon EOS 5D Mark II

~

Related Link:

1. Canon USA

2. Canon 中國

3. Extreme pixel peeping, dpreview forums

4. Canon 5D Mark II: Banding, photo.net forums

Proudct Name (產品名稱)
Canon SpeedLite 580EX II

Phenomenon (問題現象)
Hot Shoe is easily broken; Bad Contact with Old Bodies (熱靴容易斷裂, 與舊機身接觸不良)

Critical Degree (嚴重程度)
User's Whisper (使用者口語相傳)

Root Cause (根本原因)
Screws is not tight, Assembly Issue (螺絲未鎖緊, 組裝不良)

Released Date (發表日期)
2007.02.22

Admitted Date (承認日期)
N/A

Service Notice (官方通知)
N/A

~

-------- Supporting Images --

↑ Broken Hot Shoe, Canon SpeedLite 580EX II

↑ Gap Between Plastic and Steel While Using Frequently (經常性的使用可能造成塑料與金屬間可能產生間隙)

↑ Fix, Screw Again; Find Details on links below (拆開後再鎖一次, 教學在下方連結)

↑ Comparison Between Canon SpeedLite 580EX and 580EX II

~

Related Link:

1. SPEEDLITE 580EX-II HOT SHOE FIX, shimworld, Jan Shim

2.CANON 580EX II閃燈底座搖晃瑕疵修復DIY, mobile01 forums, Capa

Proudct Name (產品名稱)
Canon EOS 1D Mark III & Canon EOS 1Ds Mark III

Phenomenon (問題現象)
Ring Shaped Spot on Image (拍攝的影像有環形的汙點)

Critical Degree (嚴重程度)
Unknown (未知)

Root Cause (根本原因)
Lubricant Oil Leaked from Mirror's Joints (反光鏡的潤滑油漏出)

Released Date (發表日期)
2007.02.22 & 2007.08.19

Admitted Date (承認日期)
2009.05.14

Service Notice (官方通知)
Service Notice and Free Repair (問題機器免費維修)

~

-------- Supporting Images --

↑ Phenomenon of Ring Shaped Spot

↑ Position of Lubricant Oil (White)

~

Related Link:

1. Canon USA

2. Canon 中國

Proudct Name (產品名稱)
Canon EOS 1D Mark III

Phenomenon (問題現象)
Out of Focus, Reason Unknown (不明原因的失焦情況)

Critical Degree (嚴重程度)
Both New and Old 1D Mark III

Root Cause (根本原因)
Unknown (不明)

Released Date (發表日期)
2007.02.22

Admitted Date (承認日期)
2008.03.05 → 2008.04.30 → 2009.03.03 → ??

Service Notice (官方通知)
Firmware Update (1.1.3) → Firmware Update (1.2.3) → Firmware Update (1.2.5)

~

-------- Supporting Images --

↑ 6 frames Shooting, EOS 1D Mark III ( Firmware 1.1.3)

↑ 6 frames Shooting, EOS 1D Mark III ( Firmware 1.2.3)

~

Related Link:

1. Canon USA

2. Canon 中國

3. An analysis of EOS-1D Mark III autofocus performance, Rob Galbraith, Updated 2008.Aug-01

4. An analysis of EOS-1D Mark III autofocus performance, Rob Galbraith, Updated 2009.May-29

Proudct Name (產品名稱)
Canon EOS 1D Mark III

Phenomenon (問題現象)
Unstable Focus Tracking System While Using AI-Servo and Continous Shooting Mode (不穩定的追焦系統)

Critical Degree (嚴重程度)
First Production Lot,
"501001 - 546561" which were called "Old 1D Mark III"

Root Cause (根本原因)
Sub-Mirror Problem, Mechnical or Material Issue. (副反光鏡問題, 機構或是原料起因)

Released Date (發表日期)
2007.02.22

Admitted Date (承認日期)
2007.07.22→2007.11.16

Service Notice (官方通知)
Firmware Update 1.0.9 (韌體更新) → Problematic Lot Notice and Call Back (問題序號公佈召回)

~

-------- Supporting Images --

↑ 4 frames Shooting, EOS 1D Mark III ( Firmware 1.0.6 )

#1 (↑); #3(↓)

↑ Comparison between frame#1 and frame#3

↑ Service Note and Problemtic Serial, Canon Japan

~

Related Link:

1. Canon USA

2. Canon Japan

3. Canon 中國

4. Canon 1D3 追焦有瑕疪, 傾聽自然 Forum (Taiwan) ; 圖片出處

Proudct Name (產品名稱)
Canon EOS 1Ds Mark III, also in 1Ds Mark II & 1Ds Mark I

Phenomenon (問題現象)
Light Leakage on Edge while Using Higher Shutter Speed (高速快門時邊緣漏光現象)

Critical Degree (嚴重程度)
User's Whisper (使用者耳語相傳)

Root Cause (根本原因)
Shutter Bounce, Mechnical Issue (快門廉機構性問題)

Released Date (發表日期)
2007.08.19

Admitted Date (承認日期)
N/A

Service Notice (官方通知)
N/A

~

-------- Supporting Images --

↑ Comparison between1/6400sec and 1/1000sec, Canon 1Ds Mark III

↑ Simlar Phenomenon in 1Ds, 1Ds II and 1Ds III

~

Related Link:

1. 1Ds Problem - Suggestions, ClubSNAP Photography Forums

2. what´s wrong with my 1DsII, Dpreview.com Forums

3. MORE 1Ds Mk3 Problems: Banding, Dpreview.com Forums

4. 1ds3 品管真的是給他很瞎, LDS CLUB Forums (Taiwan)

5. 天啊 1Ds3 住院囉, Canon Fans Forums (Taiwan)

Proudct Name (產品名稱)
Canon EOS 40D

Phenomenon (問題現象)
Color Aberration of LCD Display, especially Indoor and Fluorescence (機背LCD顯示有色差)

Critical Degree (嚴重程度)
Early Production?, User's Whisper (使用者耳語相傳)

Root Cause (根本原因)
Raw Material Issue (供應原料問題)

Released Date (發表日期)
2007.08.19

Admitted Date (承認日期)
N/A

Service Notice (官方通知)
N/A

~

-------- Supporting Images --

↑ Comparison between450D and 40D, Indoor.

↑ Comparison between350D and 40D.

↑ Another Comparison between 40D(yellowish) and 350D.

↑ Comparison between Canon 40D and Nikon D300.

↑ Comparison between30D and 40D, Outdoor.

~

Related Link:

1. Tect Tips, by Chuck Westfall, The Digital Journalist Oct 2007

2. Camera LCD Monitor Comparisons, Kenrockwell.com

3. 40D LCD colours, Canon Digital Photography Forums

4. Observation about lcd color on 40D, Dpreview.com Forums

5. Canon 40D的LCD會偏色...!!??各位的會嗎? , Mobile01 Forums (Taiwan)

Proudct Name (產品名稱)
Canon EF 50mm F1.2 L USM

Phenomenon (問題現象)
Back-focus while Using F1.4 - F4.0 ( F1.4~F4.0光圈下, 對焦平面後移)

Critical Degree (嚴重程度)
User's Whisper (使用者耳語相傳)

Root Cause (根本原因)
Optical Design Issue (光學設計不良)

Released Date (上市日期)
2007.01.26

Admitted Date (承認日期)
N/A

Service Notice (官方通知)
N/A

~

-------- Supporting Images --

↑ Comparison between F1.2 and F3.2, Canon EF 50mm F1.2 L

~

Related Link:

1. Test for Backfocus with the EF50mm f1.2L , wlcastleman.com

2. Canon EF 50mm f1.2L defective by design , Karel Donk

3. 國外 50/1.2L 對焦問題討論, CanonFans Forum (Taiwan)

Proudct Name (產品名稱)
Canon EF 70-300mm F4-5.6 IS USM

Phenomenon (問題現象)
Insufficient Image Resolution at 300mm while Using Vertical Orientation (望遠端垂直拍攝畫質下降)

Critical Degree (嚴重程度)
Early Production Lot (初期生產批號)
"XX０XXXXX"
"XX１XXXXX"

Root Cause (根本原因)
Optical Design Issue (光學設計不良)

Released Date (上市日期)
2005.09.28

Admitted Date (承認日期)
2006.05.24

Service Notice (官方通知)
Problematic Lot Notice and Call Back(問題批號公開召回); Free Repair (免費維修);

~

-------- Supporting Images --

↑ Comparison between Vertical Image and Horizontal Image, Canon EF 70-300mm IS

↑ Service Note and Problemtic Serial, Canon USA

~

Related Link:

1. Canon USA

2. Canon Japan

3. Canon 中國

Proudct Name (產品名稱)
Canon EF 24-105 mm F4 L IS USM

Phenomenon (問題現象)
Flare Image (強光下產生耀光影象)

Critical Degree (嚴重程度)
Early Production Lot (初期生產批號, 2005年10月以前生產)
"UT0801 - UT1000"

Root Cause (根本原因)
Optical Design Issue (光學設計不良)

Released Date (發佈日期)
2005.09.28

Admitted Date (承認日期)
2005.10.28

Service Notice (官方通知)
Problematic Lot Notice and Call Back(問題批號公開召回); Free Repair (免費維修);

~

-------- Supporting Images --

↑ Flare Image (耀光影像, 又稱佛光or耶蘇光)

↑ Call Back Notice (召回說明事項)

~

Related Link:

1. Canon USA

2. Canon Japan

3. Canon 中國

Proudct Name (產品名稱)
Canon EOS 5D

Phenomenon (問題現象)
Reflex Mirror fall off (反光鏡脫落)

Critical Degree (嚴重程度)
All 5D (整批性異常)

Root Cause (根本原因)
Mechanical Design Issue (機構設計不良); QRE Failure (可靠性工程失敗)

Released Date (發佈日期)
2005.08.23

Admitted Date (承認日期)
2009.02.03

Service Notice (官方通知)
Free Repair (免費維修); Reinforce Reflex Mirror (加固反光鏡)

~

-------- Supporting Images --

↑ Reflex Mirror Fall Off 反光鏡脫落情況

↑ Reinforcement Parts, a small stick

~

Related Links

1. Canon USA

2. Canon Japan

3. Canon 中國

Proudct Name (產品名稱)
Canon EOS 350D, Digital Rebel XT, Kiss Digital N

Phenomenon (問題現象)
Serial Number Rub Off (機身序號易麻損)

Critical Degree (嚴重程度)
Early Production Lot (初期生產批號)
｢0310100001-0310112966｣,
｢0320100001-0320105992｣,
｢0330100001-0330127407｣

Root Cause (根本原因)
Ink Material Issue (油墨材質不良)

Released Date (發佈日期)
2005.02.18

Admitted Date (承認日期)
2005.04.14

Service Notice (官方通知)
Problematic Lot Notice (問題批號公佈); Free Change (免費更換);

~

-------- Supporting Images --

↑ EOS 350D; Top: Abnormal, Bottom: OK

~

Related Link:

1. Canon USA

2. Canon Japan

Proudct Name (產品名稱)
Canon EOS 20D

Phenomenon (問題現象)
Serial Number Rub Off (機身序號易麻損)

Critical Degree (嚴重程度)
Later Production Lot (後期生產批號)
"0910400001 - 0910402496",
"0920400001 - 0920407771",
"0930400001 - 0930417770"

Root Cause (根本原因)
Ink Material Issue (油墨材質不良)

Released Date (發佈日期)
2004.08.20

Admitted Date (承認日期)
2005.04.14

Service Notice (官方通知)
Problematic Lot Notice (問題批號公佈); Free Change (免費更換);

~

-------- Supporting Images --

↑ EOS 20D; Left: Abnormal, Right: OK

~

Related Link:

1. Canon USA

2. Canon Japan

3. Canon 中國

Proudct Name (產品名稱)
Canon Battery Grip BG-E2, BGM-E2

Phenomenon (問題現象)
Few Shots Can Be Taken While Using BGM-E2 (用三號電池盒時只能拍很少的張數)

Critical Degree (嚴重程度)
Early Production Lot (初期生產批號)
"000001 - 096000"

Root Cause (根本原因)
Electrical Contact Material Issue (接點材質不良),

Released Date (發佈日期)
2004.08.20

Admitted Date (承認日期)
2005.04.27

Service Notice (官方通知)
Problematic Lot Notice (問題批號公佈); Free Change (免費更換);

~

-------- Supporting Images --

↑ BGM-E2, Electrical Contact Material Issue

~

Related Link:

1. Canon USA

2. Canon Japan

3. Canon 中國

Proudct Name (產品名稱)
Canon DiGiC II Chip

Phenomenon (問題現象)
Dispearance of Images While Using Lexar 80X CF card (相片無故消失)

Critical Degree (嚴重程度)
Early Products (初期產品, 2005年5月以前生產)
"Canon EOS 1D Mark II" (Ver 1.2.1)
"Canon EOS 20D"
"Canon EOS 1Ds Mark II" (Ver 1.1.1)
"Canon EOS 20Da"
"Canon EOS 350D"

Root Cause (根本原因)
Hardware Conflict (硬體不良), QT faliure (品質測試失敗)

Released Date (發佈日期)
2004.01.29

Admitted Date (承認日期)
2005.04.27

Service Notice (官方通知)
Problematic Lot Notice (問題產品公佈); Firmware Update (韌體更新);

~

-------- Supporting Images --

↑ Lexar 80x Speed CF Card, Lexar also provide a firmware update.

~

Related Link:

1. Canon USA

2. Canon Japan

3. Canon 中國

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

* Thank You for the Contribution. 謝謝所有提供資料的朋友~

---- Update Notes ----

1. 2009.06.08 First Released.

2. 2010.01.24 Updated (Canon 40D, Canon 7D)

Tags: http://www.ymc2.com/blog/?p=2108 O-Y-3GkCQ699 [461347]

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